Refund policy

Refund Policy

Effective Date: August 20, 2026

We want you to love your Meprian products. This Refund Policy explains our return, exchange, and refund procedures. It applies to purchases made through our website https://meprian.com.

1. Return Window
- You may request a return within 30 days of the delivery date.

2. Eligibility for Return
- Products must be in their original condition: unused, undamaged, with all accessories, packaging, and documentation included.
- Wearable devices (AeroRing, AeroLens) that show signs of wear, damage, or tampering may be subject to a restocking fee or may be rejected.
- Personalized or custom-sized items are non-returnable unless defective.
- Health & biometric data collected by returned devices will be permanently deleted upon return.

3. How to Start a Return
- Contact us at junxinsu@meprian.com with your order number and reason for return within the Return Window.
- We will provide a return authorization (RMA) number and the return address (US returns: 1500 N GRANT ST STE R, DENVER, CO 80203, US; Middle East returns: provided in your RMA confirmation email).
- Please include the RMA number in your return package.

4. Return Shipping Costs
- If the return is due to a product defect or our error, we will cover the return shipping cost.
- Otherwise, the customer is responsible for return shipping costs.
- Original shipping fees are non-refundable unless the return is due to a defect or our error.

5. Refunds
- Once we receive and inspect your return, we will notify you of the status within 3-5 business days.
- Approved refunds are issued to the original payment method within 5-10 business days after approval. Refund timing depends on your payment provider.
- A restocking fee of up to 15% may be deducted for items not in original condition.

6. Exchanges
- To exchange an item (e.g., different size or color), please follow the return process and place a new order, or contact us at junxinsu@meprian.com for assistance.

7. Defective or Damaged Products
- If your product arrives defective or damaged, contact us within 7 days of delivery with photos/videos and your order number. We will provide a replacement or full refund including shipping costs.

8. Warranty
- Our products include a 12-month limited warranty against manufacturing defects. This warranty does not cover normal wear, misuse, unauthorized modification, or damage from accidents.

9. Contact
Glint Terra US Inc
1500 N GRANT ST STE R, DENVER, CO 80203, US
Email: junxinsu@meprian.com